MY SAFE CARE REPORTING TOOKLKIT

MySafeCare is an App for Patients & Friends and Family Members to help improve safety reporting and response in the hospital in real time!

Keeping  patients safe is Brigham and Women’s Hospital’s #1 priority.  MySafeCare helps us understand threats to patient safety as patients experience them. MySafeCare is a web-based and mobile enabled application that allows patients and their friends and family members a quick, real time way to report and communicate safety concerns while they are in the hospital. The ability to capture patient perceived safety threats in real time while in the hospital for use at an organizational level could have the potential to help mitigate risks before safety incidents occur, as well as promote a learning health system1,2. . MySafeCare includes a Patient Facing App and a Clinical Dashboard for Clinicians, Administrators, and Staff.   

  • The Patient Facing App provides 9 Concern Categories to choose from (e.g. Medication, Communication, and Pain), a Compliments category, and the option to report anonymously or identified. 

  • The Clinical Dashboard is secure and password protected for Clinicians, Administrators, and Staff to view the submissions (in real time), and document and communicate any follow up that is completed to address the concern.  The clinical dashboard can also be used to trend concern types to achieve a better understanding of patient perceived safety concerns.

There are three major aims for this research project. 

  • Rapid iterative development and a pilot trial of patient preferences for MySafeCare configurations

  • MySafeCare integration with Brigham and Women’s Hospital inpatient clinical and safety reporting systems

  • Evaluation of the impact of MySafeCare on patient safety and fostering a learning health system. 

During spring 2015, we completed a successful pilot on the Intermediate Vascular Unit at BWH. Results from this study, user centered design sessions and interviews with patients and families shaped the app. Features now include the ability for patients to use it on their own devices, the option to submit compliments, report concerns anonymously, and to tell the story of their concern. We’ve also developed a Spanish of the app and flyers. 

MySafeCare is now live on the Medical ICU, Acute Care Oncology, Intermediate Cardiovascular, General Medicine, and Neurology units at BWH. If you are a patient, family member, or friend of a patient on any of those units and would like to participate, please contact Claire Nyquist (cnyquist@bwh.harvard.edu)  or Sarah Collins, RN, PhD (sacollins@bwh.harvard.edu).


References

  1. 1. Designing Consumer Reporting Systems for Patient Safety Events. Final Report (Prepared by RTI International and Consumers Advancing Patient Safety under Contract No. 290-06-00001-5. In: ; 2015.

2. Ismp.org. Report Medication Error To ISMP. 2015. Available at: https://www.ismp.org/orderforms/reporterrortoismp.asp. Accessed May 19, 2015.

 

This project is supported by grant number P30HS023535 from the Agency for Healthcare Research and Quality. The content is solely the responsibility of the authors and does not necessarily represent the official views of the Agency for Healthcare Research and Quality. | © 2015